Privacy Policy

Effective date: 26th March 2026

Website: https://www.bsl-signunite.co.uk/

At BSL Sign Unite, we are committed to protecting your privacy and handling your personal information
in a clear, fair and secure way.

This Privacy Policy explains what information we collect, how we use it, how it is stored, and your
rights in relation to your personal data when you use our website, place an order, create an account,
contact us, or book one of our British Sign Language courses or workshops.

1. Who We Are

BSL Sign Unite is an online British Sign Language learning provider offering courses, workshops and
related support through our website.

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

Email: info@bsl-signunite.co.uk
Website: https://www.bsl-signunite.co.uk/

2. What Information We Collect

We may collect and process the following personal information:

Information you provide directly

• Your name
• Email address
• Billing address
• Phone number, if provided
• Account login details
• Information submitted through contact forms
• Information provided when booking a course or workshop
• Any messages or enquiries you send to us

Order and account information

When you place an order or create an account through our website, we may collect information needed
to process your purchase, manage your account, and provide access to your course materials and online portal.

Technical information

We may collect certain technical data automatically when you use our website, such as:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the site
• Referral source
• Cookie and usage data

3. How We Use Your Information

We use your personal information to:

• Process course and workshop bookings
• Create and manage your customer account
• Provide access to purchased course materials and learner resources
• Send important service emails, including order confirmations, account notices and course-related information
• Provide access to your online portal
• Share class recordings and supporting course resources where applicable
• Respond to enquiries and customer service requests
• Improve our website, products and services
• Maintain website security and prevent misuse
• Comply with legal and financial obligations

4. Course Access, Portal Access and Recordings

When you purchase a course or workshop, the email address used during checkout may be used to create
or link your account access for the online learner area.

Where relevant to your course, your learner area may include course information, documents, videos and
recordings of classes made available for recap and learning support. If live sessions are recorded,
those recordings will only be used for course delivery, learner support and recap purposes unless stated otherwise.

5. Payments

Payments made through our website are processed through WooCommerce and the payment services connected to it.
We do not normally store full card details on our own website servers.

Payment providers may collect and process your payment information in line with their own privacy policies
and security standards.

6. Lawful Basis for Processing

We process personal data on one or more of the following legal bases:

• To perform a contract with you, such as fulfilling your booking or providing access to your course
• To comply with legal obligations
• For our legitimate interests, such as improving our services, securing our website and managing our business
• With your consent, where consent is required, such as for certain cookies or marketing communications

7. Marketing Communications

We may occasionally send you information about our courses, workshops, updates or related services if you
have requested this or if it is otherwise lawful for us to do so.

You can opt out of marketing communications at any time by using the unsubscribe link in an email or by contacting us directly.

8. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary to operate our business and website, such as:

• Website hosting providers
• WooCommerce-related services
• Payment gateway providers
• Email delivery providers
• Course delivery or portal tools
• Website security, backup or analytics providers
• Professional advisers where required

These third parties will only receive the information needed for their role and should handle it securely and lawfully.

9. Data Retention

We keep personal data only for as long as reasonably necessary for the purposes set out in this policy, including:

• Managing your account
• Providing course access
• Maintaining business and financial records
• Handling enquiries and disputes
• Meeting legal, tax and accounting obligations

When your information is no longer needed, we will delete it or anonymise it where appropriate.

10. Security

We take reasonable technical and organisational steps to protect your information against unauthorised access,
loss, misuse or disclosure. However, no online system can ever be guaranteed to be completely secure.

11. Your Rights

Depending on your location and the applicable data protection laws, you may have rights including:

• The right to access your personal data
• The right to correct inaccurate data
• The right to request deletion of your data
• The right to restrict certain processing
• The right to object to certain processing
• The right to data portability
• The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at info@bsl-signunite.co.uk.

12. Cookies and Similar Technologies

Our website uses cookies and similar technologies to help the website function properly, remember your preferences,
support the checkout and account process, and understand how visitors use the site.

For more information, please see our Cookies Policy below.

13. Third-Party Links and Content

Our website may contain links to third-party websites or services. We are not responsible for the privacy
practices of those external sites.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal obligations.
Any updates will be posted on this page with a revised effective date.

Cookies Policy

Effective date: [add date]

Website: https://www.bsl-signunite.co.uk/

This Cookies Policy explains how BSL Sign Unite uses cookies and similar technologies on our website.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites work properly,
remember your preferences, improve user experience, and provide information about how the site is used.

2. How We Use Cookies

We use cookies to help our website function and to support key features such as browsing, account login,
basket use and checkout.

Depending on how the site is configured, cookies may also be used to:

• Remember your preferences
• Keep you logged into your account
• Support course purchases and checkout
• Help protect the website from spam or misuse
• Measure website traffic and visitor behaviour
• Improve website performance and user experience

3. Types of Cookies We May Use

Strictly necessary cookies

These cookies are essential for the website to function properly. They may be used for things like page navigation,
account login, security, basket functionality and checkout.

Performance and analytics cookies

These cookies help us understand how visitors use the website so we can improve its performance and content.

Functionality cookies

These cookies remember choices you make, such as saved preferences, and help provide a more personalised experience.

Third-party cookies

Some content or services on the website may rely on third-party providers. If used, these providers may set their own cookies.
This can apply to tools such as embedded videos, payment providers, maps, analytics or marketing services.

4. WooCommerce Cookies

Because our website uses WooCommerce for course and workshop purchases, cookies may be used to:

• Remember items in your basket
• Maintain your session during checkout
• Support login and account access
• Store temporary information linked to the purchase process

These cookies are usually necessary for the website to provide its ecommerce functions properly.

5. Managing Cookies

You can usually control or delete cookies through your browser settings. Most browsers allow you to:

• View what cookies are stored
• Delete cookies
• Block some or all cookies
• Set preferences for certain websites

Please note that disabling strictly necessary cookies may affect how the website works, including account login,
basket functions and checkout.

6. Cookie Consent

Where required, we will request your consent before placing non-essential cookies on your device, such as analytics
or marketing cookies.

You can update your cookie preferences at any time through our cookie banner or settings tool, if available on the site.

7. Changes to This Policy

We may update this Cookies Policy from time to time to reflect changes to the website, the tools we use,
or legal requirements. Any updates will be posted on this page with a revised effective date.

8. Contact Us

If you have any questions about our use of cookies, please contact us at:

Email: info@bsl-signunite.co.uk
Website: https://www.bsl-signunite.co.uk/